The recalled product is potentially contaminated with the bacteria Burkholderia cepacia. B. cepacia is found in soil and water and poses little medical risk to healthy people. As a soap product, it is intended to be rinsed off, therefore the company has determined that it is unlikely that a health hazard will occur. People with certain health problems including weakened immune systems or chronic lung disease may be more susceptible to infections from B. cepacia.

The steps can accelerate rapidly without input from the user, posing a fall hazard.

The label of the product mistakenly refers to an 'insert' while the plush animals do not have one.

Health Canada has established that these products do not meet the mandatory warning labelling requirements for consumer use, as required under Canadian law. They are correctly labelled for workplace professional users, but the products lack the symbols and warnings required for consumer chemicals.

The recalled products do not have proper hazard labelling required by the Consumer Chemicals and Containers Regulations, 2001 under the Canada Consumer Product Safety Act.

Health Canada's sampling and evaluation program has determined that the school bus toy does not meet Canadian safety requirements for toys. Specifically, the school bus released small parts during testing, which are a choking hazard for young children.